FAQs

  • What is the difference between point-to-point and hourly services? Point-to-point services involve a direct transfer from one location to another, while hourly services allow you to have a driver at your disposal for a set number of hours, providing flexibility for multiple stops.
  • What is the maximum seating capacity for your vehicle? Seven passengers.
  • Do you provide child seats? Yes, for an extra fee. Please specify the number and age of children during the booking process.
  • Do you offer airport transfers? Yes.
  • Can I book round-trip airport transfers? Yes, round-trip airport transfers can be booked through our online platform. Select the round-trip option during the booking process.
  • Can I create a customized private tour based on my preferences? Absolutely! Contact Ms. Wells directly to discuss your interests, time preferences, and any special requests. She’ll work with you to create a personalized and memorable experience.
  • Can I book a taxi early in the morning or late at night? This is possible for an extra fee and if notice is given.
  • How far in advance should I book? It is recommended to book 24–48 hours in advance to secure availability.
  • How do I know my booking is confirmed? Upon successful booking, you will receive a confirmation email containing all relevant details. Please check your email for confirmation.
  • Do I need a printed confirmation? No, a digital confirmation and valid ID are sufficient.
  • Can I change the details of my booking after confirmation? Changes to bookings can be accommodated based on availability. Contact Ms. Wells directly for assistance with any modifications.
  • What happens if my flight/ship is delayed for a transfer? Arrivals are monitored, and schedules are adjusted accordingly. Rest assured, Ms. Wells will be there to meet you, even if your flight/ship is delayed.
  • How do we handle unexpected weather changes? Ms. Wells will adapt the tour to make the most of your day, rain, or shine.
  • What is the cancellation policy? You can cancel for free up to 24 hours before your scheduled time.
  • Is your driver licensed? Yes.
  • Are pets allowed? Pets are allowed only if they are in a travel container/cage.
  • Are smoking and vaping allowed? No smoking and vaping are allowed in the vehicle.
  • Is Wi-Fi available in your vehicle? Yes, complimentary Wi-Fi is available in the vehicle for your convenience.
  • What payment methods do you accept? Cash, credit/debit cards, Apple Pay.
  • Do you offer discounts for return customers? We value our returning customers. Special discounts are available.
  • Can your services be conducted in languages other than English? At the moment, we only have an English-speaking guide.  
  • What is the process for lost and found items? If you believe you’ve left something in the vehicle, please contact Ms. Wells as soon as possible. She’ll assist in locating and returning your belongings.
  • How can I provide feedback or inquire about a specific service?We welcome your feedback! You can reach out through the Contact Form on our website, through WhatsApp +1 (242) 462-4396 or through email at alecia@dabesttaxiservices.com.